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buycraft stuff not transferring to this season

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Hello,
During season 5 I brought donator and pink colour chat from buycraft but I haven't received them this season can some one please explain why? Also if there is a problem can you let me know whether is on my, buycraft's or your end?
Posted Aug 24, 18 · OP
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my username used to be a_humble_potat0
Posted Aug 26, 18 · OP
FinalMoments Jr.Mod
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I'd suggest you go check your receipt and confirm your IGN it was purchased on. If the IGN/Account matches of what the receipt says and you still don't have the purchases, go to their discord (https://discord.gg/P5XNpEN), go to #support-help, type "-new Buycraft Issue", go to the ticket and explain the situation there. In the ticket, more staff will likely see it, and being the case, may be able to contact a higher staff member connected to buycraft management.

-FinalMoments
Posted Aug 26, 18
Bearly o
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According to buycraft you have not purchased anything.
Posted Aug 26, 18
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He has ^^^
Posted Aug 26, 18
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ikr my damn quantum is gone
and my luxe
Posted Oct 1, 18
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